Privacy policy

01Who we are

This policy explains how Agency Ninety Six ("we", "us", "our") collects and uses personal information when you visit agencyninetysix.com, send us an enquiry, or speak to us by phone, WhatsApp, email or any other channel.

Agency Ninety Six is based in Ballymena, Co. Antrim, BT43 6NG, Northern Ireland. For the purposes of UK data protection law, we are the data controller of the personal information described here.

If you have any questions about this policy or your information, contact us at info@agencyninetysix.com or call +44 7542 659510.

02What we collect

We only collect information you choose to give us. That includes:

• Enquiry form: your name, email address, and, if you choose to provide them, your phone number, business name, current website, the services you're interested in, your rough budget and timeline, and any message you write.
• Calls, WhatsApp, email and other messages: your name, contact details, the content of our conversations, and any notes we make so we can help you properly.
• If you become a client: the details we need to deliver your project and invoice you, such as your billing contact and business details.

We don't ask for sensitive information, and we ask that you don't send it to us.

03How we use it

We use your information to:

• reply to your enquiry and arrange a discovery call;
• prepare quotes and proposals;
• deliver the services you've asked for and keep you updated;
• keep business, accounting and tax records we're legally required to keep.

We will never sell your information, and we won't share it with anyone for their own marketing. We won't add you to a mailing list unless you've asked us to.

04Our lawful basis

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on:

• Legitimate interests: to respond to enquiries you've sent us and to follow up on them in a way you'd reasonably expect.
• Contract: to take steps you've asked for before entering a contract, such as preparing a quote, and to deliver our services once you're a client.
• Legal obligation: to keep financial records.
• Consent: where we ask for it, for example if you choose to join a mailing list. You can withdraw consent at any time.

05Where your information is stored

Your information is stored in the systems we use to communicate with you and run the business. Depending on how you contact us, this may include:

• our email provider, where enquiries and emails are received and kept;
• our phones, including call logs and contacts;
• WhatsApp, if you message us there (provided by Meta);
• Web3Forms, the service that securely delivers website form submissions to our inbox;
• our website hosting provider;
• the business software and secure cloud storage we use to manage enquiries, projects and invoices.

These providers handle your information on our behalf and only as needed to provide their services. Some of them may store or process data outside the UK. Where that happens, we rely on the safeguards UK law requires, such as adequacy regulations or approved contract terms.

06How long we keep it

• Enquiries that don't go ahead: up to 12 months after our last contact, in case you get back in touch, then deleted.
• Clients: for the length of our working relationship, then for up to 6 years afterwards to meet tax and legal record-keeping requirements.

You can ask us to delete your information sooner. See your rights below.

07Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that's inaccurate or incomplete;
• ask us to delete your information;
• ask us to restrict how we use it, or object to us using it;
• ask for your information in a portable format;
• withdraw consent where we rely on it.

To make a request, email info@agencyninetysix.com. It's free, and we'll respond within one month.

08Keeping it secure

We take reasonable steps to protect your information, including secure, password-protected accounts, two-factor authentication where available, and limiting access to the people who need it. No method of sending information over the internet is completely secure, but we work to keep the risk as low as possible.

09Children

Our services are for businesses and are not aimed at anyone under 18. We don't knowingly collect information from children.

10Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

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